Commitment

In recognition of our professional obligation to our clients, we shall:

Avoid conflicts of interest and insure that our client is aware of any potential conflicts

Present a fair, honest and objective viewpoint

Protect the proper interests of our client at all times

Safeguard the privacy and confidentiality of all information entrusted to us

Refrain from using the resources of our clients for personal gain or for any other purpose

Accept full responsibility for work that we perform

Hold in the highest regard the authority entrusted to us

Represent truthfully information concerning the capabilities of our equipment, software or systems

Offer only those services which we perform well, and aid the client in finding assistance for the tasks which we are unable to perform

Quality must be defined in the customer?s terms, and listening is the only way to understand customer expectations.
True quality measurements are indicators that reflect customer satisfaction. Conformance to clearly stated customer requirements, which change over time, is our standard.
A keen sense of urgency reflects our ability to assure timely responses to customer needs.
We will under-promise and over-deliver rather than make promises we cannot keep.
Long term partnerships with our customers promote a mutually beneficial understanding of total quality.